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Contact Information
Our staff our all highly experienced
gaming and customer services industry professionals. If you need
to contact any of our
team, then we do try to answer all emails eventually,
although there can be a delay due to time constraints. All press
enquiries
should be directed to our Public Relations Manager,
.
| Group Casino
Operations |
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Group Casino Manager |
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David took over as Group Casino Manager
in December 2001 and is responsible for the overall management
of our casino operations. He is also responsible for developing
our player reward program and is the personal account manager
for our VIP players. David has worked in many aspects of the
land-based and online gaming industry including recent involvement
with an Internet sportsbook. |
| Press & Public
Relations |
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Public Relations Manager |
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Tom has recently been
appointed to this position after serving as Customer Services
Manager for USA Casino since 1998. His experienced in customer
services is extensive and he has been working in the gaming
industry for over 15 years. |
| Business Development |
Steven
Fielding |
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Partnership Program Manager |
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Steven is new to the
casino world, having worked in B2B positions for the last 3
years. He is responsible for ensuring that all of our partners,
webmasters and affiliates have a point of contact with the company
and for building business relationships throughout the industry.
He has asked to mention that he is always willing to listen
to proposals! |
| Casino Management
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USA Casino Manager |
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Robert has been a key
member of the ICC team since joining us from the world of sports
betting in 1999. Together with David Washington, Robert has
taken a leading role in improving our Player Reward Program
and now corresponds with players on a daily basis, awarding
comps and welcoming new players. |
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New York Casino Manager |
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Richard has been with
ICC for three years and, apart from heading the New York Casino
team, has a great deal of involvement in our quality control,
game development and marketing strategies. |
| Customer Services |
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Personal Account Manager |
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Tom's other job! After
serving as Customer Services Manager for USA Casino for so long,
Tom's customer skills are still being put to good use at USA
Casino. |
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Personal Account Manager |
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Helen is also new to
the company having joined us in March of this year along with
Kim Hallinger. With the success of our Player Reward Program,
and our commitment to allocating every player a PAM, we needed
additional staff and Helen will be taking on responsibility
for looking after the accounts of some of our UK and European
Players. |
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Personal Account Manager |
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Kim has just joined
ICC and is the youngest member of the team. On her travels,
she has worked as a holiday rep in Australia and a blackjack
croupier in England. |
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